GENERAL

What is a Learning Management System (LMS)?

A Casino Essentials Learning Management System is a web portal that delivers, tracks and manages your training process. We are the recognized leader in online learning for the Casino industry, providing a comprehensive and integrated solution for state of the art compliance training that is easily expanded to include internal training, Title 31, Customer Service, Human Resources and Risk Safety programs.

International Association of Gaming Regulators (IAGR) When it comes to online gambling, we all want to make sure that we are protected and that we. AMLET-17-002 AMLC Regulatory. 1) Major aisles, the maximum area of which shall not exceed such limit within any part of the casino premises as the.

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What are eCONTENT Online Programs?

Our programs are fully customizable online training packages designed to meet compliance requirements and enhance employee professional development. Casino Essentials updates these programs to ensure compliance with Federal regulatory requirements. Programs include certificates of completion, specialty job aids, checklists, and program policy templates to reinforce learning objectives.

What is PowerPoint Conversion?

PowerPoint Conversion is a Casino Essentials service that quickly and affordably converts your existing classroom presentations to online training for flexibility with your training methods. . Professional narration, navigational enhancements and tracking/reporting capabilities are all possible with this innovative solution.

Is it helpful to have an LMS as part of an Audit?

Yes. Casino employees with reporting capabilities can provide concise and accurate reports that detail employee training, complete with dates, times and scores. As a courtesy to our loyal clients, Casino Essentials offers a free storage service to retain termed or inactive employee training records or transcripts. Termed employee transcripts are always available for auditing purposes.

Do we need to buy special software or equipment?

No. Our training requires internet access. We do not require any kind of intrusive software. We believe in simple user-friendly training.

What are the system requirements to run your LMS?

You must be able to connect to the internet and have a flash player on the computer. Here are a few Internet browser and flash viewer options: Internet Explorer 7+, Netscape Navigator 6.2+, Firefox 2.0+, Google Chrome 1.x, Safari 3.0+, Adobe Flash Player 7.0+.

Do I have to send my employees through training to learn how to use the LMS?

Not at all, our training system is extremely user-friendly and simple to navigate. Many of our clients’ employees do not have computer experience and they love the online learning!

Is your LMS easy to access?

Yes. Since the CE LMS is web-based, accessing the training is as simple as logging on to your private website portal and accessing with a pre-assigned unique username and password. The courses may be accessed 24 hours a day!

Do you provide a free Trial before we make a decision on your LMS?

Yes. We encourage all decision makers and department heads affected by our training to spend time exploring the CELMS (Casino Essentials Learning Management System or LMS).

Can we train employees at multiple locations?

Yes. Many of our clients rapidly deploy training across the nation with multiple properties.

CONTENT

What if we require custom training unique to our casino?

The flexibility of the LMS allows you to incorporate your unique training requirements into the curriculum. Your CE Account Executive will work closely with you to ensure your training programs are built to your specifications and requirements.

Can your courses be translated into Spanish?

Yes. We already have a number of courses in Spanish and can convert any course in our catalog into Spanish.

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Do you translate to languages other than Spanish?

Yes, we do! We can translate to Tagalog, Korean, Mandarin, Cantonese and Vietnamese. You may want to consider keeping the English narrated courses and affordably translate the course test questions to each employee’s native language. Can courses have prerequisites? Yes. If an employee is registered for a course with a prerequisite, he or she will not be able to access the course until they successfully complete the prerequisite course.

Are your courses up to date and regulatory compliant?

Yes. We keep our courses regularly updated compliant with Federal regulations. For example, our Title 31 Anti-money Laundering courses are regularly reviewed by the IRS (Internal Revenue Service) and compliant with FinCEN.

How many courses can we schedule for our employees?

You can schedule training based on your needs and requirements. Tell us what you need and we will take care of the details!

How many times can an employee take a required course?

In some cases, our clients request quarterly or bi-annual training for their employees. We will work with you, each year, to schedule out your annual training program. The system issues a certificate of completion at course completion, within the given training period.

Where will our employees find the courses they are required to take?

When your employee signs into your private training web portal or online LMS, they will instantly have access to the courses they are required to take, including overdue and completed courses.

FEATURES

What administrative privileges will be granted at the Casino level?

Your administrator will have access to all Users, User Transcripts, User Groups, and Reporting Privileges. Administrative privileges or permissions may be set differently for each administrator. For example, the Cage Director may have reporting permissions for the Cage department while the Compliance Officer may have reporting permissions for all employees.

How many employees can we sign up for training?

We work with you to determine which position classifications require training. Once we know your requirements, we take care of all the training details. After that point, any employee entered into the system will automatically have access to their required training modules

Does Casino Essentials issue certificates for course completion?

Yes. Your CE LMS learning system issues a certificate of completion at course completion, within the given training period.

Is there a provision in the event an employee is not able to complete a course

Yes. If an employee is not able to complete a training course, they can close the training and log out of your CE LMS web portal. The next time they sign in to your CE LMS web portal and click the green “GO” button to launch the course, the course will direct the employee back to the location they left off in the course.

Does your CE LMS support any other existing course library platforms?

Yes it does. We will convert internal training, videos and third-party vendor training for placement on your CE LMS.

What kind of reporting capabilities does your LMS have?

Reporting capabilities are almost endless since CE LMS allows you to build and save Custom reports using a multitude of criteria and filters. Consider using instant email notification for immediate emails regarding failed courses or set up an email report subscription that allows a report to automatically generate an Excel file directly to your email inbox!

Some of our employees are dual-rated or tri-rated into different positions.

Can we place employees into different position classifications for different

Yes, this is common. An employee may have more than one position classification with multiple training requirements. Now, there is no need to manually manage the different positions and training required by each position. When an employee is moved or placed in multiple positions, they automatically get enrolled in the training required for each position. No more manual spreadsheets to track each employee! Do it all with CE LMS.

FINANCIAL

We have a trainer on staff; do we really need online training too?

Absolutely! Consider using the CE LMS online training web portal as a valuable resource that provides training flexibility by your training department. Transfer your required non-profitable classroom training into online training for flexible course taking options. Making this transition will free up your training team so that they can focus on bottom line enhancing programs such as guest service training.

How can the CE LMS make our training more cost effective?

Consider the flexibility of online and classroom training and tracking in the same system! Our programs save you all of the “hidden” costs associated such as; Preparation Expenses, Preparation Time, Cost of Supplies, Time to Test, Grading, Documenting and Tracking performance, Communicating Scores, as well as any Overtime expenses that occur during group training. When comparing the cost of online to classroom training, we find that it typically costs more than twice as much to train in a classroom environment compared to CE LMS. Nearly half of your classroom expense is related to lesson preparation, overtime from classroom training and covering schedules for employees that attend training sessions.

Is online training expensive?

The simple truth is training is never inexpensive, it is an investment that safeguards your organization against inefficiency, fines, penalties and costly losses. Our clients tell us that the CE LMS training is convenient, efficient, effective and affordable.

Does the CE LMS make financial sense for a small casino?

Yes, our CE LMS program allows smaller casinos to take advantage of the same online training content and programs that a larger casino receives with similar cost effectiveness. Remember, fines for non-compliance are the same for all casino sizes.

CUSTOMER SERVICE

What are your hours of operation for Technical Support?

Your Casino Essentials’ Account Executive and team are available for support Monday through Friday 8 am – 4 pm (PST).

USING THE LMS

How do we track employee training?

This is an automated process that can be completed by any employee with reporting permissions.

Will we have an opportunity to preview our selected courses prior to the

Yes. Our clients are involved in the course customization process and they are in control of all revisions, including final signed authorization of any requested changes. We insist that our clients partner with us to ensure satisfaction of all of their training and compliance requirements.

Can we add to our curriculum once we have start training?

Yes. We can always add additional courses to your current curriculum program.

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How do we get all of our employees into the LMS?

Our implementation team has an exceptional implementation process named “Next Steps Implementation” and provides a seamless implementation experience for all of our clients.

How are training groups created?

Typically our clients group employees according to their job title. Your CE Account Executive will manage the position classification process and partner with you to meet your training objectives.

What if someone changes positions within the casino?

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With the CE LMS you have the ability to move employees to their new group or department when they change their job title or position. Now, there is no need to manually manage the different positions and training required by each position. When an employee is moved to a new group or position, they automatically get enrolled in the training required for their new position. No more manual spreadsheets to track each employee! Do it all with CE LMS.

What happens when an employee is terminated?

Upon employee termination, CE LMS allows you to deactivate the active license and retain the employee’s training records at no additional charge! We offer complimentary storage of termed employee training records.